Terms of Service
Last updated: 5 January 2026
These Terms of Service (“Terms”) govern your access to and use of the Voicecenta platform, website, applications, and services (collectively, the “Services”), operated by Voicecenta Ltd (“Voicecenta”, “we”, “us”, or “our”).
By accessing or using Voicecenta, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. About Voicecenta
Voicecenta is a software-as-a-service (SaaS) platform enabling businesses to deploy AI-powered digital agents for voice, messaging, web chat, booking, email, and related customer-interaction use cases.
Voicecenta provides tools and infrastructure only. It does not provide professional, legal, medical, financial, or regulatory advice.
2. Eligibility
You must be at least 18 years old and have authority to enter into these Terms on behalf of a business (if applicable). You agree to comply with all applicable laws and regulations.
3. Account Registration
To use the Services, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.
4. Description of Services
Voicecenta provides AI-driven voice and text agents, website and messaging integrations, calendar and email connections, and tools for configuration, training, and analytics. Voicecenta does not guarantee business outcomes, including sales, conversions, or revenue.
5. AI-Specific Disclosures
AI responses are probabilistic and may be incorrect. AI agents operate based on training data and instructions provided by you. Voicecenta does not independently verify AI outputs. You are responsible for reviewing and approving AI behaviour and ensuring appropriate human oversight where required.
Voicecenta is not liable for decisions made based on AI-generated responses.
6. Acceptable Use
You agree not to use Voicecenta for:
- Illegal, deceptive, or fraudulent activity
- Generating harmful, abusive, hateful, or discriminatory content
- Impersonation or misrepresentation
- Unauthorised surveillance or data harvesting
- High-risk uses without appropriate human oversight (e.g., medical diagnosis, legal advice)
Voicecenta may suspend or terminate accounts for misuse.
7. Customer Data & Content
You retain ownership of business data you upload, training materials, and customer content processed by your AI agents. You grant Voicecenta a limited licence to process such data solely to provide the Services. Voicecenta does not sell customer data.
8. Data Protection & Privacy
Voicecenta processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Details are set out in our Privacy Policy, which forms part of these Terms. You are responsible for ensuring you have a lawful basis for collecting and processing customer data, providing required notices, and obtaining consent where applicable.
9. Third-Party Services & Integrations
Voicecenta may integrate with third-party services (including messaging platforms, calendar providers, telephony services, and other tools). Voicecenta is not responsible for third-party availability, functionality, or their terms and policies. Your use of third-party services is governed by those third-party terms.
Where you connect an integration (such as Google services), you authorise Voicecenta to access and process the data required to provide that feature. You can disconnect/revoke integrations at any time via your account settings and/or your third-party provider’s security settings.
10. Fees, Billing & Subscriptions
Paid Services are billed on a subscription and/or usage basis as displayed at purchase. Fees are non-refundable unless required by law. Usage limits apply based on your plan. Overages may be charged automatically. Prices may change with prior notice. Failure to pay may result in suspension or termination.
11. Intellectual Property
All Voicecenta software, branding, documentation, and platform features are owned by Voicecenta Ltd or its licensors. You may not copy, reverse engineer, resell, or create competing products using Voicecenta intellectual property, nor use Voicecenta branding without permission.
12. Service Availability
Voicecenta aims for high availability but does not guarantee uninterrupted service. We may perform maintenance, modify features, or update the platform from time to time. Voicecenta is not liable for downtime or interruptions.
13. Termination
You may cancel your account at any time. Voicecenta may suspend or terminate access if you breach these Terms, misuse the platform, or where required by law or regulation. Upon termination, your access to the Services will cease.
14. Disclaimers
The Services are provided “as is” and “as available”. Voicecenta disclaims all warranties, including the accuracy of AI outputs, fitness for a particular purpose, uninterrupted availability, and error-free operation.
15. Limitation of Liability
To the maximum extent permitted by law, Voicecenta shall not be liable for loss of profits or revenue, loss of data, loss of business, indirect or consequential damages, or decisions made based on AI outputs. Total liability shall not exceed the amount paid by you in the previous 12 months.
16. Indemnification
You agree to indemnify and hold Voicecenta harmless from claims arising from your use of the Services, your AI agent outputs, your data or content, or your breach of these Terms.
17. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes means you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Information
Voicecenta Ltd
6 Nelson Street, Southend on Sea
Email: support@voicecenta.ai
This Terms of Service page is provided for general informational purposes and does not constitute legal advice. If you need terms tailored to specific regulatory requirements, you should consult a qualified solicitor.