Privacy Policy

Last updated: 1 June 2025

At Voicecenta.ai (“Voicecenta”, “we”, “us”, “our”), we are committed to maintaining high standards of privacy, transparency, and security. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Voicecenta Ltd operates the Voicecenta platform and website. For the purposes of data protection law, we are the data controller of the personal data described in this policy.

2. What Data We Collect

Depending on how you interact with Voicecenta, we may collect:

  • Full name
  • Email address
  • Phone number (if provided)
  • Company name (if applicable)
  • Browser type and device information
  • IP address and approximate location
  • Usage data (e.g., pages visited, session duration)
  • Conversation logs and interaction content (where you use Voicecenta agents)

3. How We Use Your Data

We use personal data to:

  • Provide the Services, including account access and support
  • Respond to enquiries and support requests
  • Deliver, maintain, and improve Voicecenta features
  • Monitor performance, security, and prevent misuse
  • Send service updates and product communications (and marketing only where you opt in)
  • Comply with legal obligations

4. Legal Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

  • Contract – processing is necessary to provide the Services
  • Legitimate interests – operating, securing, and improving our business (balanced against your rights)
  • Consent – where you have given explicit permission (e.g., marketing, certain integrations)
  • Legal obligation – where required to meet legal requirements

5. Google OAuth & Google API Data

If you choose to connect Voicecenta to a Google service (for example, Google Calendar and/or Gmail), Voicecenta will request authorisation via Google OAuth. You can choose whether to connect these services and can revoke access at any time.

What we access: Only the Google data required to provide the specific feature you enable (e.g., reading calendar availability to support bookings, creating calendar events, or sending emails where you explicitly use an email feature).

How we use it: Google user data is used solely to provide and operate the enabled integration features within Voicecenta.

No selling: We do not sell Google user data.

Limited sharing: We do not share Google user data with third parties except as necessary to provide the Services (for example, secure hosting and infrastructure providers acting under contract) or where required by law.

Voicecenta’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. Sharing Your Data

We do not sell your personal data. We may share personal data with trusted service providers that help us operate the Services (for example: hosting, analytics, communications). Where we do, we use appropriate contractual safeguards, including data processing agreements.

We may also disclose data where required by law or to protect rights, safety, and security.

7. Data Retention

We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. You may request deletion of your data where applicable.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to processing or request restriction
  • Withdraw consent at any time (where processing is based on consent)
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, secure hosting, access controls, and monitoring. No method of transmission or storage is 100% secure, but we work to maintain robust safeguards.

10. Cookies and Tracking

We use cookies to enable core site functionality and, with your consent, to support analytics and marketing. You can manage cookie preferences via our cookie banner and settings. Please also see our Cookie Policy.

11. Contact Us

If you have questions or want to exercise your rights, contact us at:
Email: support@voicecenta.ai