Privacy Policy

Last updated: 1 June 2025

At Voicecenta.ai, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Voicecenta.ai is a UK-based AI services provider offering chatbot and voice assistant solutions. For the purposes of data protection law, we are the “data controller” of your personal information.

2. What Data We Collect

• Full name
• Email address
• Phone number (if provided)
• Company name (if applicable)
• Browser type and device information
• IP address and location (approximate)
• Usage data (e.g., pages visited, session duration)
• Chatbot conversation logs (only for service improvement)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to inquiries or support requests
• To deliver and improve our AI products and services
• To personalise your experience on our platform
• To send updates, newsletters, or promotional content (only if you opt in)
• To comply with legal obligations

4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

• Consent – where you have given us explicit permission
• Contract – where processing is necessary to provide our services
• Legitimate interests – to operate and improve our business, where these interests do not override your rights

5. Sharing Your Data

We do not sell your personal data. We may share your data with:

• Trusted service providers (e.g., cloud hosting, analytics)
• Legal authorities when required by law

AAll third-party services comply with data protection regulations and have data processing agreements in place.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes stated above or as required by law. You can request deletion of your data at any time.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing or restrict how we use your data
• Withdraw your consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. How We Protect Your Data

We use encryption, secure servers, role-based access, and regular audits to protect your data. Our systems are monitored and maintained to ensure ongoing confidentiality and security.

9. Cookies and Tracking

We use cookies to improve user experience, track analytics, and enable core functionality. You will be asked for your consent to enable non-essential cookies via our cookie banner. You can change preferences at any time.

View our full Cookie Policy

10. Contact Us

If you have questions or wish to exercise your rights, please contact us at:

Data Protection Officer
Email: support@voicecenta.ai